The Analyst provides customers with incident resolution, business solutions, and other requested services as reported or requested through the College Service Desk and/or ticketing system. The Analyst is responsible for collecting information through a customer conversation, accessing support tools, notifying support staff and other service resources if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging in a timely manner operations, facilities and other divisions as required to get an acceptable outcome to the customer request. The incumbent will specialize in the audio/visual, instructional, and classroom technologies area.
Provide customers with technical leadership across a wide variety of moderate to complex software and hardware platforms. Ability to collaborate with customers, vendors and peers to design solutions for classroom instructional technology. Works with vendors to implement solutions and provides users with instructional support. Keeps accurate records of hardware and software installation instructions and creates knowledgebase articles for peers, customers and students.
Location/Region: Pendleton, SC (US - 29670)